Terms of Service

These terms apply to everyone who accesses or uses the Service, including through the Springtrackclient portal. If you don’t agree to them, don’t use the Service. We may update these terms from time to time — see Changes to these terms.

You must be at least 18 years old and using the Service for business purposes to create an account — Springtrack is not directed at, and is not intended for, personal or consumer use by individuals under 18.

You’re responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity that happens under your account. Tell us immediately at hello@springtrack.app if you suspect unauthorised use.

If you sign up on behalf of an organisation, the person who accepts these terms warrants they have authority to do so, and “you” in these terms includes that organisation. Organisation owners and admins control who else in the organisation can access the Service and at what role.

Springtrack offers a free tier and paid subscription plans, billed per seat, as described on our pricing page. Paid subscriptions are processed by Stripe; by subscribing you also agree to Stripe’s terms for the payment method you use.

Taxes.  Springtrack Software is registered for GST in Australia, so a 10% GST is added to subscription fees for customers billed in Australia. For customers elsewhere, tax (if any) is calculated automatically based on your billing address, consistent with the tax rules of your jurisdiction. Any applicable tax is calculated at checkout and shown before you confirm payment, and is included in each renewal charge.

Auto-renewal.  Paid subscriptions renew automatically at the end of each billing period at the then-current price for your plan, until you cancel. We’ll disclose the renewal price and frequency before you subscribe.

Cancellation.  You can cancel at any time from your billing settings or the Stripe customer portal. Cancelling stops future renewals; your plan remains active until the end of the billing period you’ve already paid for.

Refunds.  Fees already charged are generally non-refundable, except where required by the Australian Consumer Law (for example, if the Service fails to meet a consumer guarantee) or at our discretion. If a payment fails, we’ll attempt to notify you and may suspend paid features until it’s resolved.

Plan changes.  Upgrades, downgrades, and seat changes are billed or credited on a prorated basis through Stripe. Downgrading may remove access to plan-specific features and data views (for example, reports or board views gated to a higher tier); we don’t delete your underlying data when you downgrade.

You agree not to:

• Use the Service for any unlawful purpose, or to store or transmit content that infringes someone else’s rights.
• Attempt to gain unauthorised access to another organisation’s data, bypass rate limits, or probe, scan, or test the vulnerability of the Service without authorisation.
• Interfere with or disrupt the integrity or performance of the Service, including via excessive automated requests.
• Reverse-engineer, resell, or white-label the Service except as expressly permitted in a separate written agreement.
• Use the client portal or share links to distribute content unrelated to the invoices/estimates they’re scoped to.

We may suspend or terminate accounts that violate this section, in line with Termination.

You’re solely responsible for the accuracy of the client, project, time, and billing data you enter into Springtrack, and for having the right to submit any personal information about your own clients or contacts (for example, client contact details used for portal access and invoice/estimate delivery).

The Springtrack client portal shares invoices and estimates with your clients via scoped, expiring, revocable links or an optional email magic-link. You’re responsible for who you share those links with and for promptly revoking access when appropriate (for example, if a contact leaves your client’s organisation).

See our Privacy Policy for how we process this data on your behalf, and contact us to request a Data Processing Agreement.

We own the Service, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your organisation’s internal business purposes, subject to these terms.

You own your data.Your organisation’s clients, projects, time entries, invoices, and other content you enter into Springtrack remain yours. We’re given only a limited licence to host, process, and display that data as needed to provide the Service to you. You can export your data at any time from account settings.

We aim to keep the Service reliable and available, but we don’t guarantee uninterrupted or error-free operation. We may perform scheduled or emergency maintenance, and features may change as the product evolves. We’ll give notice of material changes that remove functionality you rely on where reasonably possible.

You can close your account at any time from account settings. We may suspend or terminate your access if you materially breach these terms (including Acceptable use), if required by law, or for non-payment after a reasonable opportunity to cure.

On closure, we retain your organisation’s data for a limited period to meet financial record-keeping obligations, and it’s then eligible for permanent deletion — see our Privacy Policy for the retention timeline. We recommend exporting your data before closing your account.

The Service is provided “as is”. To the maximum extent permitted by law, we exclude all warranties other than the consumer guarantees under the Australian Consumer Law that can’t be excluded. Reports and figures generated by the Service (including GST/BAS summaries) are provided for your convenience and are not tax, accounting, or legal advice — confirm them with your accountant or advisor before relying on them.

To the maximum extent permitted by law, our total liability to you arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the claim arose, and we’re not liable for indirect, incidental, or consequential loss. Nothing in these terms limits liability that can’t lawfully be limited, including liability for death, personal injury, or fraud.

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

We may update these terms from time to time for legal, operational, or product reasons. We’ll update the effective date above, and for material changes, we’ll notify you by email or an in-app notice before they take effect. Continued use of the Service after changes take effect means you accept the updated terms.

Questions about these terms? Contact us at hello@springtrack.app, or write to Springtrack Software.